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"SmartDomain Manager has stopped working." error message when SmartDomain Manager R77.30.02/R77.30.03 crashes while loading local configuration
Technical Level
Solution ID
sk114760
Technical Level
Product
SmartConsole, SmartDomain Manager, Multi-Domain Security Management, Endpoint Security Server
Version
R77.30.02 (EOL), R77.30.03 (EOL)
OS
Windows
Date Created
30-Nov-2016
Last Modified
30-Oct-2017
Symptoms
When the administrator launches SmartDomain Manager R77.30.02/R77.30.03 to login to Multi-Domain Management Server R77.30, SmartDomain Manager GUI crashes while loading local configuration.
Error message displayed: "SmartDomain Manager has stopped working."
In some cases, SmartDomain Manager R77.30.02/R77.30.03 GUI just disappears while loading local configuration without any error message.
Error from TraceUtil debug:
":cpmi_cmd_status_text ("get_version_details_by_build failed")"
Error from fwm debug:
"CGetVersionByBuild::HandleRequest: get_version_details_by_build failed"
SmartDomain Manager may stop launching in 15% without any error message.
Cause
SmartDomain Manager R77.30.02/R77.30.03 is not a supported GUI client for Multi-Domain Security Management R77.30.
