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If "cp_file_convert" daemon returns an "Internal Error" during file conversion, then the file is resent for scrubbing
Symptoms
  • If "cp_file_convert" daemon returns an "Internal Error" during file conversion, then the file is resent for scrubbing.
  • The Process ID of "cp_file_convert" daemon is changed.
Cause

When "cp_file_convert" daemon fails and restarts (for example: due to high memory usage), the requests processed by "cp_file_convert" daemon are lost and an "Internal Error" is returned.


Solution

If "cp_file_convert" daemon returns an "Internal Error", then;scrubddaemonwill resend the file for scrubbing.

Responses from "cp_file_convert" daemon that include "Internal Error", will be resent after a period of 30-60 seconds.
The same request will be sent a maximum of 3 times (by default).
Otherwise, scrub daemon will act according to the configured "maximum retries" value (see below).

 

This feature is included in:

 

The feature is enabled by default.

 

To define the maximum number of retries (by default, "3"):

  1. Connect to the command line on the Security Gateway
  2. Log in to the Expert mode
  3. Backup the current $FWDIR/conf/scrub_debug.conf file:
    cp -v $FWDIR/conf/scrub_debug.conf $FWDIR/conf/scrub_debug.conf_BKP
  4. Edit the current $FWDIR/conf/scrub_debug.conf file:
    vi $FWDIR/conf/scrub_debug.conf
  5. Set the desired value for "max_retries_when_file_convert_fails"
  6. Save the changes and exit from Vi editor
  7. Install the Threat Prevention policy

 

To disable the feature completely:

  1. Connect to the command line on the Security Gateway
  2. Log in to the Expert mode
  3. Backup the current $FWDIR/conf/scrub_debug.conf file:
    cp -v $FWDIR/conf/scrub_debug.conf $FWDIR/conf/scrub_debug.conf_ENABLED
  4. Edit the current $FWDIR/conf/scrub_debug.conf file:
    vi $FWDIR/conf/scrub_debug.conf
  5. Set the value of "max_retries_when_file_convert_fails" to "0"
  6. Save the changes and exit from Vi editor
  7. Install the Threat Prevention policy

 

Related solutions:

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.
Applies To:
  • 02296409 , 02152519 , 02159597

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