"Uninstall Failed: (Reason: Failed locating backup archive.)" when uninstalling a package using CPUSE

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Technical Level

Solution ID	sk114592
Technical Level
Product	Quantum Security Gateways, Multi-Domain Security Management, Quantum Security Management
Version	R75 (EOL), R76 (EOL), R77 (EOL), R77.10 (EOL), R77.20, R77.30 (EOL), R80 (EOL), R80.10 (EOL), R80.20, R80.30, R80.40, R81
OS	Gaia
Platform / Model	All
Date Created	31-Jan-2017
Last Modified	29-Oct-2020

Symptoms

Uninstallation of a package using CPUSE fails with:
"Uninstall Failed: (Reason: Failed locating backup archive.)"
/opt/CPInstLog/DeploymentAgent.log shows that uninstall of the package failed.

Example:
[DATE - TIME]: ------ Extracting Configuration: ------ [DATE - TIME]: Extracting /opt/CPda/repository/CheckPoint#CPUpdates#All#6.0#4#0#BUNDLE_R77_30_T159_HF_961#6/Check_Point_R77_30_T159_HF_961_Bundle_FULL.tgz to /var/log/tmp/bundle_uninstall_tmpdir_CheckPoint#CPUpdates#All#6.0#4#0#BUNDLE_R77_30_T159_HF_961#6_Kpwm7h (nice -n 19 gtar -zxvf /opt/CPda/repository/CheckPoint#CPUpdates#All#6.0#4#0#BUNDLE_R77_30_T159_HF_961#6/Check_Point_R77_30_T159_HF_961_Bundle_FULL.tgz -C /var/log/tmp/bundle_uninstall_tmpdir_CheckPoint#CPUpdates#All#6.0#4#0#BUNDLE_R77_30_T159_HF_961#6_Kpwm7h). [DATE - TIME]: Adding execution permissions to bundle scripts (/bin/chmod +x /var/log/tmp/bundle_uninstall_tmpdir_CheckPoint#CPUpdates#All#6.0#4#0#BUNDLE_R77_30_T159_HF_961#6_Kpwm7h/scripts/*). [DATE - TIME]: ------ Reading Configuration: ------ [DATE - TIME]: Package Check_Point_R77_30_T159_HF_961_Bundle_FULL.tgz is a bundle - performing bundle uninstall validation... [DATE - TIME]: ------ Uninstalling: ------ [DATE - TIME]: Error: Backup file not found: /var/log/CPda/backup/fw1_backup_HOTFIX_R77_30_T159_HF_961.tgz [DATE - TIME][HIGH MSG_ERROR_BACKUP_FILE_NOT_FOUND]: Uninstall of package Check_Point_R77_30_T159_HF_961_Bundle_FULL.tgz Failed

Cause

CPUSE fails to uninstall an existing hotfix because at least one of the required backup packages is missing from /var/log/CPda/backup/ directory.

Solution

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