"Reason: Failed to process the file" log in SmartLog / SmartView Tracker from Anti-Virus blade R77.10 and lower
||R76, R76SP, R76SP.10, R76SP.10_VSLS, R76SP.20, R76SP.30, R76SP.40, R77, R77.10
|Platform / Model
Reason: Failed to process the file" log in SmartLog / SmartView Tracker from Anti-Virus blade R77.10 and lower.
Issue occurs when "
deep inspection scanning" and/or "
Archive scanning" are enabled in the Anti-Virus Settings of the Threat Prevention profile that is assigned to the Security Gateway:
- In SmartDashboard, go to Threat Prevention tab
- In the left pane, click on Profiles
- Edit the profile that is assigned to the Security Gateway
- Go to Anti-Virus Settings pane
- In the File Types section, select Process all file types and check the box Enable deep inspection scanning
- In the Archives section, check the box Enable Archive scanning
- Install policy
Issue occurs after December 9th, 2016
Note: To view this solution you need to