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"Reason: Failed to process the file" log in SmartLog / SmartView Tracker from Anti-Virus blade R77.10 and lower
Symptoms
  • "Reason: Failed to process the file" log in SmartLog / SmartView Tracker from Anti-Virus blade R77.10 and lower.

    Example:
  • Issue occurs when "deep inspection scanning" and/or "Archive scanning" are enabled in the Anti-Virus Settings of the Threat Prevention profile that is assigned to the Security Gateway:

    1. In SmartDashboard, go to Threat Prevention tab
    2. In the left pane, click on Profiles
    3. Edit the profile that is assigned to the Security Gateway
    4. Go to Anti-Virus Settings pane
    5. In the File Types section, select Process all file types and check the box Enable deep inspection scanning
    6. In the Archives section, check the box Enable Archive scanning
    7. Install policy
    Example:
  • Issue occurs after December 9th, 2016

Solution
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