Threat Extraction does not work when scanning mail for specific users

Support Center > Search Results > SecureKnowledge Details

Solution ID	sk113178
Product	Threat Extraction
Version	R77.30
Date Created	04-Sep-2016
Last Modified	06-Sep-2016

Symptoms

Specific user email addresses are configured in "Threat Extraction Settings" > "Exclude/Include Users" > "Scan mail only for specific users or groups" within the Threat Prevention profile.
If the recipient of an email is ONLY the user that Threat Extraction is configured to inspect, extraction takes place.
If not all of the email recipients are defined inside of the Threat Extraction Settings, extraction will not take place.

Cause

By default, the Security Gateway check all recipients of an email passing through it, and verifies if all of them are configured for inspection. If the recipient list includes at least one user that isn't configured for Threat Extraction, it will not be done for any recipients of the email.

Solution

Note: To view this solution you need to Sign In .