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iTunes application cannot log in when HTTPS Inspection is enabled Technical Level
  • The iTunes application is not able to connect, or user cannot log in.
  • SmartView Tracker / SmartLog shows logs of the certificate not being signed by a trusted CA.
  • Bypassing HTTPS Inspection using a custom site * or does not resolve the issue.

Apple uses certificate pinning in their iTunes application, and iTunes application refuses the connection when a self-signed certificate is offered by the Security Gateway with enabled HTTPS Inspection. 

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