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Policy installation failed with "Internal error occurred during the verification process" status message Technical Level
Symptoms
  • Policy installation in SmartConsole fails with the "Internal error occurred during the verification process" status message.

  • The $MDS_FWDIR/log/install_policy.elg file on the Management Server shows:

    DATE TIME,PID ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommand:25
    [taskExecutor-407]: Execution had failed due to an execution exception
    
    org.apache.commons.exec.ExecuteException: Process exited with an error: 1 (Exit value: 1)
    	at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:377)
    	at org.apache.commons.exec.DefaultExecutor.access$200(DefaultExecutor.java:46)
    	at org.apache.commons.exec.DefaultExecutor$1.run(DefaultExecutor.java:188)
    DATE TIME,PID  INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommand:69 
    [taskExecutor-407]: Command's full output:
    ------------------------------------------------
     **##MSG_IDENTIFY##**2&2&Internal error occurred during the verification process&<NULL>&<NULL>&0&<NULL>
     **##MSG_IDENTIFY##**2&2&Policy verification failed.&<NULL>&<NULL>&1&<NULL>
    ------------------------------------------------
  • Policy installation debug on the Management Server shows and error about a failure to read some *.C file:

    [Expert@MGMT]# export INTERNAL_POLICY_LOADING=1
    [Expert@MGMT]# export TDERROR_ALL_ALL=5
    [Expert@MGMT]# fwm load <Name_of_Policy> <Name_of_Security_Gateway_Object> >& /var/log/output.txt
    [Expert@MGMT]# grep -i "failed to read" output.txt

    Example:

Cause

Missing or corrupted database file on the Management Server.


Solution
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