Policy installation failed with "Internal error occurred during the verification process" status message

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk112824
Technical Level
Product	Quantum Security Management, Multi-Domain Security Management
Version	R80 (EOL), R80.10 (EOL), R80.20, R80.30, R80.40
OS	Gaia
Date Created	09-Aug-2016
Last Modified	05-Dec-2021

Symptoms

Policy installation in SmartConsole fails with the "Internal error occurred during the verification process" status message.

The $MDS_FWDIR/log/install_policy.elg file on the Management Server shows:

DATE TIME,PID ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommand:25
[taskExecutor-407]: Execution had failed due to an execution exception

org.apache.commons.exec.ExecuteException: Process exited with an error: 1 (Exit value: 1)
	at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:377)
	at org.apache.commons.exec.DefaultExecutor.access$200(DefaultExecutor.java:46)
	at org.apache.commons.exec.DefaultExecutor$1.run(DefaultExecutor.java:188)
DATE TIME,PID  INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommand:69 
[taskExecutor-407]: Command's full output:
------------------------------------------------
 **##MSG_IDENTIFY##**2&2&Internal error occurred during the verification process&<NULL>&<NULL>&0&<NULL>
 **##MSG_IDENTIFY##**2&2&Policy verification failed.&<NULL>&<NULL>&1&<NULL>
------------------------------------------------

Policy installation debug on the Management Server shows and error about a failure to read some *.C file:

[Expert@MGMT]# export INTERNAL_POLICY_LOADING=1 [Expert@MGMT]# export TDERROR_ALL_ALL=5 [Expert@MGMT]# fwm load <Name_of_Policy> <Name_of_Security_Gateway_Object> >& /var/log/output.txt [Expert@MGMT]# grep -i "failed to read" output.txt

Example:

Cause

Missing or corrupted database file on the Management Server.

Solution

Note: To view this solution you need to Sign In .