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Policy installation failed with "Internal error occurred during the verification process" status message
Symptoms
  • Policy installation fails with "Internal error occurred during the verification process" status message.

  • The install_policy.elg file shows: 
    02/01/18 08:34:43,751 ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommand:25
[taskExecutor-407]: Execution had failed due to an execution exception

org.apache.commons.exec.ExecuteException: Process exited with an error: 1 (Exit value: 1)
	at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:377)
	at org.apache.commons.exec.DefaultExecutor.access$200(DefaultExecutor.java:46)
	at org.apache.commons.exec.DefaultExecutor$1.run(DefaultExecutor.java:188)
02/01/18 08:34:43,751  INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommand:69 
[taskExecutor-407]: Command's full output:
------------------------------------------------
 **##MSG_IDENTIFY##**2&2&Internal error occurred during the verification process&<NULL>&<NULL>&0&<NULL>
 **##MSG_IDENTIFY##**2&2&Policy verification failed.&<NULL>&<NULL>&1&<NULL>
------------------------------------------------
  • Policy installation debug shows:
    [Expert@hostname]# export INTERNAL_POLICY_LOADING=1
    [Expert@hostname]# export TDERROR_ALL_ALL=5
    [Expert@hostname]# fwm load <POLICY_NAME> <GW_NAME> >& output.txt
    [Expert@hostname]# grep -i "failed to read" output.txt

    You will get error for specific file: (File name may vary).

  • INFO com.checkpoint.management.dleserver.coresvc.internal.LegacyPolicyLoader$PolicyLoadTask.doWork:175 [taskExecutor-22]: Completed to load legacy policy for product 'Threat'

    ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.processExecutionErrors:105 [taskExecutor-19]: Execution for instance 3ba15c53-ef55-48a8-93a5-7c33bee41267 had failed due to an execution exception
    org.apache.commons.exec.ExecuteException: Process exited with an error: 1 (Exit value: 1)
    at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:377)
    at org.apache.commons.exec.DefaultExecutor.access$200(DefaultExecutor.java:46)
    at org.apache.commons.exec.DefaultExecutor$1.run(DefaultExecutor.java:188)

    ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.processExecutionErrors:159 [taskExecutor-19]: All policy loading commands had failed due to execution exceptions

    INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommands:184 [taskExecutor-19]: Loader executions completed

    INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommands:204 [taskExecutor-19]: Command^s full output:

    ------------------------------------------------
    **##MSG_IDENTIFY##**2^2^Layer ^LBE-AZURE-01-COLOUR-CODED Security^: Invalid network object ReferenceObject in Rule 66 (SOURCE column)
     Invalid network object ReferenceObject in Rule 67 (SOURCE column)
    Invalid network object ReferenceObject in Rule 96 (DESTINATION column).A dynamic object should be used instead.
    Invalid network object ReferenceObject in Rule 98 (SOURCE column)
     Invalid network object ReferenceObject in Rule 121 (DESTINATION column).A dynamic object should be used instead.
    Invalid network object ReferenceObject in Rule 161 (DESTINATION column).A dynamic object should be used instead.
Cause

Missing or corrupted database file.


Solution
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