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Policy installation fails with "Operation incomplete due to timeout" error on R80.x Management Server
Symptoms
  • Policy installation from R80.x SmartConsole fails with "Operation incomplete due to timeout" error.

    Example:
  • The $FWDIR/log/install_policy.elg file shows:

    l_nExecTimeout found = 600
    Standard.W: Security Policy Script generated into Standard.pf&R77CMP
    **##MSG_IDENTIFY##**2&0&Verification was successful.&50&&1&R77CMP
    export Standard.Set:&R77CMP
    Compiled OK.&R77CMP
    Standard:&R77CMP
    Compiled OK.&R77CMP
    export Standard.Set:&R77CMP
    Compiled OK.&R77CMP
    Standard:&R77CMP
    Compiled OK.&R77CMP
    **##MSG_IDENTIFY##**3&0&Compilation was successful&50&&1&R77CMP
    Installing Security Gateway policy on: [GW NAME] ...&R77CMP
    Operation incomplete due to timeout.&R77CMP
  • The 'install_policy_timeout' value (sk38893) does not affect the communication between the Security Management and Gateway in R80, even though configured using the GuiDBedit Tool.

Solution
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