Cannot update shared secret for an object since it is not shown in the view

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk112182
Technical Level
Product	SmartConsole / SmartDashboard
Version	R80
Date Created	29-Jun-2016
Last Modified	11-Jul-2016

Symptoms

After creating “interoperable” device and adding it to a star community, cannot add a shared secret password to this device because it is not listed in the “Shared Secret” tab.

Cause

The shared secret has a certain query that runs on the database and then updates the GUI .

By default the query is configured to 100 specific network objects that can be used in the participant gateways , therefore on larger databases some of the results will be missing.

Solution

Note: To view this solution you need to Sign In .