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"SmartView Monitor error has occurred (error code: 2147483647)" pop-up in SmartView Monitor GUI when viewing data from a VSX Gateway
Symptoms
  • "SmartView Monitor error has occurred (error code: 2147483647)" pop-up in SmartView Monitor GUI when viewing data from a VSX Gateway / VSX Cluster Member.

    Example:
  • Output of rtm drv stat command on the involved VSX Gateway / VSX Cluster Member shows:
    SmartView Monitor: Driver 0 is Down

Cause

SmartView Monitor kernel modules ($FWDIR/boot/modules/rtmmod*) were not able to load.


Solution
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