"SmartView Monitor error has occurred (error code: 2147483647)" pop-up in SmartView Monitor GUI when viewing data from a VSX Gateway

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Technical Level

Solution ID	sk112154
Technical Level
Product	SmartView Monitor, VSX, Quantum Appliances, Quantum Security Gateways
Version	R75.40VS (EOL), R76 (EOL), R77 (EOL), R77.10 (EOL), R77.20, R77.30 (EOL)
OS	Gaia
Platform / Model	2000, 3000, 4000, 5000, 12000, 13000, 15000, 21000, 23000, Intel/PC, Power-1 (EOL), UTM-1 (EOL), VSX-1 (EOL), X-Series (EOL), IP1280 (EOL), IP2450 (EOL)
Date Created	27-Jun-2016
Last Modified	22-May-2017

Symptoms

"SmartView Monitor error has occurred (error code: 2147483647)" pop-up in SmartView Monitor GUI when viewing data from a VSX Gateway / VSX Cluster Member.
Example:
Output of rtm drv stat command on the involved VSX Gateway / VSX Cluster Member shows:
SmartView Monitor: Driver 0 is Down

Cause

SmartView Monitor kernel modules ($FWDIR/boot/modules/rtmmod*) were not able to load.

Solution

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