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"SmartView Monitor error has occurred (error code: 2147483647)" pop-up in SmartView Monitor GUI when viewing data from a VSX Gateway
| Solution ID |
sk112154 |
| Product |
SmartView Monitor, VSX, Enterprise Appliances, Data Center Security Appliances |
| Version |
R75.40VS, R76, R77, R77.10, R77.20, R77.30 |
| OS |
Gaia |
| Platform / Model |
2000, 3000, 4000, 5000, 12000, 13000, 15000, 21000, 23000, Intel/PC, Power-1, UTM-1, VSX-1, X-Series, IP1280, IP2450 |
| Date Created |
27-Jun-2016
|
| Last Modified |
22-May-2017
|
Symptoms
"SmartView Monitor error has occurred (error code: 2147483647)" pop-up in SmartView Monitor GUI when viewing data from a VSX Gateway / VSX Cluster Member.
Example:
Output of rtm drv stat command on the involved VSX Gateway / VSX Cluster Member shows:
SmartView Monitor: Driver 0 is Down
Cause
SmartView Monitor kernel modules ($FWDIR/boot/modules/rtmmod*) were not able to load.
Solution
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