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File download from some web sites over HTTP through Threat Emulation gateway times out
Symptoms
  • File download from some web sites over HTTP through Threat Emulation gateway with "Hold and Prevent" policy times out.

  • "File exceeded size limit" log appears in SmartView Tracker.

  • Output of "tecli show cloud" command shows that the file remains on hold.

  • Size of the downloaded file being stuck is:

    • smaller than the maximum file size threshold for Anti-Virus blade
    • larger than the maximum file size threshold for Threat Emulation blade
  • The issue persists in both Local Emulation appliance, and Emulation on ThreatCloud.

Cause

DLPU process is not able to process correctly an "error" response generated by TED process.


Solution
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