Users are deleted after installation of R77.30 Management Add-on

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Technical Level

Solution ID	sk110887
Technical Level
Product	Quantum Security Management, Multi-Domain Security Management
Version	R77.30 (EOL)
Platform / Model	All
Date Created	06-Apr-2016
Last Modified	13-Oct-2016

Symptoms

Users and groups disappear from SmartDashboard after successful installation of R77.30 Management Add-on.
The size of the $FWDIR/conf/fwauth.NDB file is very small (~20KB).

Cause

Corruption of one or more objects in the $FWDIR/conf/fwauth.NDB file.

Solution

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