Support Center > Search Results > SecureKnowledge Details
Capsule Workspace Push Notifications do not work on iOS 9.3 (or higher) Technical Level
Symptoms
  • Capsule Workspace users, running on top of Apple iOS 9.3 or higher, do not receive Push Notifications for new e-mails, calendar events or messages.
Cause

Due to iOS implementation changes, Push Notifications Token changes more frequently. The Mobile Access Gateway has trouble updating the new token so frequently, causing Push Notifications to stop working when the Push Notification Token changes.


Solution

A combined fix is required:

  • A hotfix for Mobile Access Gateway

    This problem was fixed. The fix is included in:

    Check Point recommends to always upgrade to the most recent version (Mobile Access).

    For other supported versions, Check Point Support can supply a Hotfix.
    A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
    For faster resolution and verification, please collect CPInfo files from the Security Management Server and Security Gateways involved in the case.

  • Update of Check Point Capsule Workspace for iOS

    A fix is included in version 1000.1.10 (or higher), available in Apple's App Store.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.
Applies To:
  • 01989285 , 01989331 , 02010048 , 01989325 , 01989333

Give us Feedback
Please rate this document
[1=Worst,5=Best]
Comment