Security Gateway does not load policy after reboot

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Solution ID	sk110560
Product	Security Gateway
Version	R77.20, R77.30, R80.10, R80.20
Date Created	17-Mar-2016
Last Modified	07-May-2019

Symptoms

SAM rules in SmartView Monitor are not retrieved and logs are not received.
After reboot Security gateway does not load policy.

Cause

SAM rule is added to the sam.dat file even when sam_requests table is full and no rule can be added. When the sam_requests table reaches its maximum size, the end of the sam.dat file is corrupted and therefore the policy cannot be loaded or fetched.

Solution

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