QoS (Floodgate) policy install randomly causes Security Gateway to crash and reboot

SUPPORT CENTER
USER CENTER / PARTNER MAP
CYBER TALK FOR EXECUTIVES
THREAT INTELLIGENCE
UNDER ATTACK?
- We can help. Learn more about ThreatCloud Incident Response
RISK ASSESSMENT
MY ACCOUNT
- Phone
  
  General
  United States 1-800-429-4391
  International +972-3-753-4555
  
  Support
  24x7 Technical Support
  Americas: 1-972-444-6600
  International: +972-3-6115100
  Toll Free: 1-888-361-5030
- Locations
  
  United States
  Check Point Software Technologies Inc.
  959 Skyway Road
  Suite 300
  San Carlos, CA 94070
  MAP
  
  International
  Check Point Software Technologies Ltd.
  5 Ha'Solelim Street
  Tel Aviv 67897, Israel
  MAP
- Community
  CheckMates User Community
  Blog
- Chinese
- Japanese
- Russian

Support Center > Search Results > SecureKnowledge Details

Solution ID	sk109840
Product	QoS / Floodgate-1, Security Gateway
Version	R77.30
OS	Gaia
Platform / Model	All
Date Created	31-Jan-2016
Last Modified	10-Mar-2016

Symptoms

The installation of QoS policy will randomly cause the Security Gateway to crash and reboot.

Cause

The QoS policy installation has several stages; during each stage a software lock is placed on the kernel until the stage completes.

A race condition has been identified, in which multiple QoS policy installation stages could occur at the same time, and consequently cause a crash.

Solution

Note: To view this solution you need to Sign In .

THREAT INTELLIGENCE