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QoS (Floodgate) policy install randomly causes Security Gateway to crash and reboot
Symptoms
  • The installation of QoS policy will randomly cause the Security Gateway to crash and reboot.
Cause

The QoS policy installation has several stages; during each stage a software lock is placed on the kernel until the stage completes.

A race condition has been identified, in which multiple QoS policy installation stages could occur at the same time, and consequently cause a crash.


Solution
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