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Installation of Jumbo Hotfix Accumulator using CPUSE fails with "Failed creating backup archive"
Symptoms
  • Installation of Jumbo Hotfix Accumulator using CPUSE fails with the following messages in Gaia Portal:

    • In status bar:

      • Install Failed

        Installation of a critical package failed

        Security Gateway / Security Management R7<X> Jumbo Hotfix (Failed creating backup archive. Try again and If the issue persists contact Check Point Technical Services for further assistance)
      • Install Failed

        Failed creating backup archive

        Check that there is enough free space and try again
    • Output of "df -h" command on Gaia OS shows that there is indeed enough free space.

    • Affected CPUSE Agent builds: 839 and 840

Solution
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