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Cannot establish SIC with the 3rd party vendor after creating a new OPSEC Application
| Solution ID |
sk109618 |
| Product |
Other |
| Version |
R76, R77, R77.10, R77.20, R77.30, R80, R80.10, R80.20, R80.30 |
| OS |
Gaia, SecurePlatform |
| Platform / Model |
All |
| Date Created |
13-Jan-2016
|
| Last Modified |
02-Jun-2019
|
Symptoms
- Cannot establish SIC with the 3rd party vendor after creating a new OPSEC Application.
- OPSEC 3rd party vendor reports it is unable to pull the certificate from the Security Management server.
-
The OPSEC Third Party Vendor errors may have similar errors too:
"SIC infrastructure was unable to establish the connection to OPSEC Server [SIC_FAILURE]. SIC Error for lea: Could not retrieve CRL.."
-
alternative error messages
"failed to fetch certificate from server"
-
Splunk Enterprise system access to R80 Manager error messages
External Handler failed with code "1" and output 'REST ERROR[400]: Bad request - failed to fetch the certificate from the server. See splunkd.log for stderr output
Cause
Solution
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