"Please wait while updating the Deployment Agent" pop-up is stuck in Gaia Portal after CPUSE Agent update

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Support Center > Search Results > SecureKnowledge Details

Solution ID	sk109466
Product	Security Gateway, ClusterXL, Cluster - 3rd party, Security Management, Multi-Domain Management / Provider-1
Version	R75.40, R75.40VS, R75.45, R75.46, R75.47, R76, R77, R77.10, R77.20, R77.30, R80, R80.10, R80.20
OS	Gaia
Platform / Model	All
Date Created	2016-01-06 01:58:20.0
Last Modified	2018-08-08 03:37:12.0

Symptoms

"Please wait while updating the Deployment Agent" pop-up is stuck in Gaia Portal after CPUSE Agent update:
- On Gaia R77.20 and above: "Upgrades (CPUSE)" section - "Status and Actions" page
- On Gaia R75.40 - R77.10: "Software Updates" section - "Status and Actions" page
Example:

Cause

Usually CPUSE sets a flag in Gaia Database to indicate self-update started and disable the flag when finished.

Due to a bug, on some cases the flag was not disabled after self-update finished.

The W/A below disables the flag.

Solution

Note: To view this solution you need to Sign In .

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