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Files are emulated even though their MD5 is added as 'Exception' to Threat Prevention policy
Symptoms
  • Files are emulated even though their MD5 is added as 'Exception' to Threat Prevention policy:

    1. Go to Threat Prevention tab
    2. In the left pane, expand Advanced
    3. Click on Whitelist Files
    4. Add a file's MD5
    5. In the left pane, click on Policy
    6. In the relevant rule, right-click in Action or Track column
    7. Go to Rule Actions menu - click on New Exception
    8. Go to exception rule - in Protection/Site/File/Indicator column, add the file
    9. In Action column, select Inactive
    10. Install policy
    11. This file is still emulated

    Example:

Solution
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