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SMS with DynamicID verification code does not arrive after user successfully authenticated to Mobile Access Portal Technical Level
Symptoms
  • An SMS with verification code (DynamicID One Time Password (OTP)) does not arrive after user successfully authenticated to Mobile Access Portal and received a prompt page for verification code.

  • Debug of CVPND daemon ("cvpnd_admin debug") shows in $CVPNDIR/log/cvpnd.elg that SMS with verification code was sent successfully:

    [AUTHNMAN] [CVPN_INFO] Cvpn::AuthSession::setAttemptedAuthScheme: Setting attempted authentication scheme to: 'SMS (16)' 
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::calcCurrentMethod: Resulting method: SMS
    [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthSession::setCurrentMethod: Setting method to: SMS
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::AuthSession::getUsername: Username as typed by the user: User_Name
    [AUTHNMAN] [CVPN_INFO] Cvpn::AuthSession::getUsername: Extracted Username: User_Name
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::PhoneNumber::show: Phone number: '1234567890' 
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::Phones::initPreferredPhoneNumber: Choosing a phone number for user: 'User_Name' 
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::PhoneNumber::readUserPreferredNumber: Got number: '1234567890' for user: 'User_Name' 
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthSession::show: Current method: 'SMS'
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::generateChallenge: Generating verification code
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::generateVerificationCode: Generated verification code: '654321' 
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::generateChallenge: Sending SMS verification code: '654321' for user: 'User_Name' to phone number: '1234567890'. 
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::createAndSendChallenge: An SMS is going to be sent 
    ... ...
    [AUTHNMAN] [CVPN_INFO] s_smsSentCb: Finished sending sms
    ... ...
    [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::smsSentCb: SMS was sent successfully
    
Solution
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