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User is redirected to the page "You need to install Java to use the Mobile Access Agent" during the installation of Check Point Mobile Access Agent Technical Level
Symptoms
  • User is redirected to this page during the installation of Check Point Mobile Access Agent.
Cause

The required Java is not installed on the user's computer.


Solution

Windows users are required to have Java Runtime Environment (JRE) version 8 or Oracle OpenJDK version 11 installed.

When Java is installed, re-login to the Mobile Access Portal

Important: See Third-Party Software Disclaimer

Related solutions:

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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