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User is redirected to the page "You need to install Java to use the Mobile Access Agent" during the installation of Check Point Mobile Access Agent
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Technical Level
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| Solution ID |
sk109125 |
| Technical Level |
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| Product |
Mobile Access / SSL VPN, SSL Network Extender, IPSec VPN |
| Version |
R77.30, R80.10, R80.20, R80.30, R80.40 |
| OS |
Windows |
| Platform / Model |
Intel/PC |
| Date Created |
20-Jan-2016
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| Last Modified |
23-Mar-2020
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Symptoms
- User is redirected to this page during the installation of Check Point Mobile Access Agent.
Cause
The required Java is not installed on the user's computer.
Solution
Windows users are required to have Java Runtime Environment (JRE) version 8 or Oracle OpenJDK version 11 installed.
When Java is installed, re-login to the Mobile Access Portal
Important: See Third-Party Software Disclaimer
Related solutions:
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This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.
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