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DLP "Quarantined email is about to expire" notifications are not sent to some e-mail accounts Technical Level
Symptoms
  • "Quarantined email is about to expire" notifications from Data Loss Prevention blade are not sent to some e-mail accounts.
Cause

For each incident that has not been approved by a user, and that is quarantined for over 4 days, a notification e-mail should be sent to the user associated with the account.

When there are several different e-mail accounts with expiring incidents, a notification is sent to a single e-mail account only.


Solution
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