Mobile Access users do not receive push notifications if their usernames contain domain name

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Solution ID	sk108836
Product	Mobile Access / SSL VPN
Version	R77.10, R77.20
OS	Gaia, SecurePlatform 2.6
Platform / Model	All
Date Created	23-Nov-2015
Last Modified	21-Dec-2017

Symptoms

Mobile Access users do not receive push notifications on their mobile devices.
Output of "UserSettingsUtil show_exchange_registered_users" command on Mobile Access Gateway does not show the involved users as registered.
$FWDIR/log/pushd_failed_posts file on Mobile Access Gateway is empty.
$FWDIR/log/pushd.elg file on Mobile Access Gateway is empty.

Cause

Mobile Access Gateway fails to parse correctly usernames that contain domain name ("domain\user"). As a result, push notifications fail to register due to mismatch in username and domain.

Solution

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