The information you are about to copy is INTERNAL!
DO NOT share it with anyone outside Check Point.
Mobile Access users do not receive push notifications if their usernames contain domain name
Technical Level
Solution ID
sk108836
Technical Level
Product
Mobile Access / SSL VPN
Version
R77.10 (EOL), R77.20
OS
Gaia, SecurePlatform 2.6
Platform / Model
All
Date Created
23-Nov-2015
Last Modified
21-Dec-2017
Symptoms
Mobile Access users do not receive push notifications on their mobile devices.
Output of "UserSettingsUtil show_exchange_registered_users" command on Mobile Access Gateway does not show the involved users as registered.
$FWDIR/log/pushd_failed_posts file on Mobile Access Gateway is empty.
$FWDIR/log/pushd.elg file on Mobile Access Gateway is empty.
Cause
Mobile Access Gateway fails to parse correctly usernames that contain domain name ("domain\user"). As a result, push notifications fail to register due to mismatch in username and domain.
