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Mobile Access users do not receive push notifications if their usernames contain domain name
Technical Level
Solution ID
sk108836
Technical Level
Product
Mobile Access / SSL VPN
Version
R77.10 (EOL), R77.20
OS
Gaia, SecurePlatform 2.6
Platform / Model
All
Date Created
23-Nov-2015
Last Modified
21-Dec-2017
Symptoms
Mobile Access users do not receive push notifications on their mobile devices.
Output of "UserSettingsUtil show_exchange_registered_users" command on Mobile Access Gateway does not show the involved users as registered.
$FWDIR/log/pushd_failed_posts file on Mobile Access Gateway is empty.
$FWDIR/log/pushd.elg file on Mobile Access Gateway is empty.
Cause
Mobile Access Gateway fails to parse correctly usernames that contain domain name ("domain\user"). As a result, push notifications fail to register due to mismatch in username and domain.