Check Point 21000 series appliance with SAM card might crash during policy installation

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Technical Level

Solution ID	sk108643
Technical Level
Product	Quantum Security Gateways
Version	R77.20, R77.30 (EOL)
OS	Gaia, SecurePlatform 2.6
Platform / Model	21000
Date Created	12-Nov-2015
Last Modified	24-May-2017

Symptoms

Check Point 21000 series appliance with SAM card might crash during policy installations, or during failover and failback in cluster environment.

vmcore dump file (sk44186) contains the following dmesg messages:

FW-1: SIM (SecureXL Implementation Module) SecureXL device detected.
ADP slot 1 panic!!!

tilegxpci: Detach gxpci1-0 from bpmux. 
adp_xnp_adp_remove(...): slot 1 
ADP: XNP detached. 
ADP: RT detached. 
ADP: SXL detached. 
adpif_release: freeing aif .... 
ADP: IF detached. 
ADP: NH detached. 
ADP: IPS detached. 
ADP: BPMUX detached. 
tilegxpci_heartbeat: GX-1 faulted. 
tilegxpci_heartbeat: GX-1 faulted. 
tilegxpci_heartbeat: GX-1 faulted.

vmcore dump file (sk44186) contains the following stack:

PID: ...  TASK: ...  CPU: 0   COMMAND: "loadnp"
 #0 [...] machine_kexec at ...
 #1 [...] crash_kexec at ...
 #2 [...] panic at ...
 #3 [...] bpl_ioctl at ...
 #4 [...] adp_ioctl at ...
 #5 [...] adp_compat_ioctl at ...
 #6 [...] compat_sys_ioctl at ...
 #7 [...] sysenter_do_call at ...

Solution

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