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Check Point 21000 series appliance with SAM card might crash during policy installation
| Solution ID |
sk108643 |
| Product |
Data Center Security Appliances |
| Version |
R77.20, R77.30 |
| OS |
Gaia, SecurePlatform 2.6 |
| Platform / Model |
21000 |
| Date Created |
12-Nov-2015
|
| Last Modified |
24-May-2017
|
Symptoms
Check Point 21000 series appliance with SAM card might crash during policy installations, or during failover and failback in cluster environment.
vmcore dump file (sk44186) contains the following dmesg messages:
FW-1: SIM (SecureXL Implementation Module) SecureXL device detected.
ADP slot 1 panic!!!
tilegxpci: Detach gxpci1-0 from bpmux.
adp_xnp_adp_remove(...): slot 1
ADP: XNP detached.
ADP: RT detached.
ADP: SXL detached.
adpif_release: freeing aif ....
ADP: IF detached.
ADP: NH detached.
ADP: IPS detached.
ADP: BPMUX detached.
tilegxpci_heartbeat: GX-1 faulted.
tilegxpci_heartbeat: GX-1 faulted.
tilegxpci_heartbeat: GX-1 faulted.
vmcore dump file (sk44186) contains the following stack:
PID: ... TASK: ... CPU: 0 COMMAND: "loadnp"
#0 [...] machine_kexec at ...
#1 [...] crash_kexec at ...
#2 [...] panic at ...
#3 [...] bpl_ioctl at ...
#4 [...] adp_ioctl at ...
#5 [...] adp_compat_ioctl at ...
#6 [...] compat_sys_ioctl at ...
#7 [...] sysenter_do_call at ...
Solution
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