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Check Point 21000 series appliance with SAM card might crash during policy installation
Symptoms
  • Check Point 21000 series appliance with SAM card might crash during policy installations, or during failover and failback in cluster environment.

  • vmcore dump file (sk44186) contains the following dmesg messages:

    • FW-1: SIM (SecureXL Implementation Module) SecureXL device detected.
      ADP slot 1 panic!!!
      
    • tilegxpci: Detach gxpci1-0 from bpmux. 
      adp_xnp_adp_remove(...): slot 1 
      ADP: XNP detached. 
      ADP: RT detached. 
      ADP: SXL detached. 
      adpif_release: freeing aif .... 
      ADP: IF detached. 
      ADP: NH detached. 
      ADP: IPS detached. 
      ADP: BPMUX detached. 
      tilegxpci_heartbeat: GX-1 faulted. 
      tilegxpci_heartbeat: GX-1 faulted. 
      tilegxpci_heartbeat: GX-1 faulted. 
      
  • vmcore dump file (sk44186) contains the following stack:

    PID: ...  TASK: ...  CPU: 0   COMMAND: "loadnp"
     #0 [...] machine_kexec at ...
     #1 [...] crash_kexec at ...
     #2 [...] panic at ...
     #3 [...] bpl_ioctl at ...
     #4 [...] adp_ioctl at ...
     #5 [...] adp_compat_ioctl at ...
     #6 [...] compat_sys_ioctl at ...
     #7 [...] sysenter_do_call at ...
    
Solution
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