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"Hardware Health" section in Gaia Portal reports an issue with the Sensor "BIOS" Technical Level
Symptoms
  • The "Hardware Health" section in Gaia Portal shows for Sensor "BIOS":
    • Value "Invalid"
    • Status "Off"

    Example:

  • Query for SNMP Request or SNMP Trap for the OID .1.3.6.1.4.1.2620.1.3000.0.12.0 returns: "the BIOS has failed, using recovery BIOS"

  • The "dmidecode -t 11" command (in the Expert mode) shows that the BIOS is booting up from the Secondary or Recovery BIOS:
    Handle 0x0022, DMI type 11, 5 bytes.
    OEM Strings
            String 1: Secondary BIOS
    

    or:

    Handle 0x0022, DMI type 11, 5 bytes.
    OEM Strings
            String 1: Recovery BIOS
    
Cause

The primary BIOS has failed, and the appliance loaded from the secondary BIOS.


Solution

For 3100, 3200, 5000, 15000, 16000, 23000, 26000, 28000, QLS models

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Only if ALL the above symptoms match, contact Check Point Support to request the RMA of the problematic appliance.

For 3600, 3800, 6000, 7000, Smart-1 600-S, TE250XN models

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Important - The appliance is still fully operational with the Secondary/Recovery BIOS.

In case ALL the above symptoms match, do these steps (physical access is required):

  1. Shut down the appliance from Gaia Portal or Gaia Clish (see the Gaia Administration Guide for your version).

  2. Disconnect the power cables from the appliance (see the Getting Started Guide for your model in sk96246).

  3. Wait for 2-3 minutes.

  4. Connect the power cables to the appliance.

  5. Power on the appliance.

  6. Examine how the appliance is booting:

    • If the appliance is booting with the Primary BIOS, then the appliance is fully functional. No other steps are required.

      Important - In the issue appears again after some time, contact Check Point Support to investigate it.

    • If the appliance is still booting with the Secondary/Recovery BIOS, then contact Check Point Support to request the RMA of the problematic appliance.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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