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Download of CPUSE package fails with "Error: Bad or slow connection to the Check Point Cloud"
| Solution ID |
sk107508 |
| Product |
Security Gateway, ClusterXL, Cluster - 3rd party, Security Management, Multi-Domain Management / Provider-1 |
| Version |
R75.40, R75.40VS, R75.45, R75.46, R75.47, R76, R77, R77.10, R77.20, R77.30 |
| OS |
Gaia |
| Platform / Model |
All |
| Date Created |
2015-08-30 21:58:10.0
|
| Last Modified |
2015-10-14 14:24:42.0
|
Symptoms
Downloading a package via CPUSE fails with the following error:
Bad or slow connection to the Check Point Cloud. Make sure your basic network settings are correct and that your FW policy allows traffic to pass
Ping from Gaia machine to server dl3.checkpoint.com is stable and successful, and there is no high latency.
Cause
Gaia CPUSE is unable to access the Check Point Cloud servers on TCP port 80 and/or TCP port 443.
Solution
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