Download of CPUSE package fails with "Error: Bad or slow connection to the Check Point Cloud"

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk107508
Technical Level
Product	Quantum Security Gateways, ClusterXL, Cluster - 3rd party, Quantum Security Management, Multi-Domain Security Management
Version	R75.40 (EOL), R75.40VS (EOL), R75.45 (EOL), R75.46 (EOL), R75.47 (EOL), R76 (EOL), R77 (EOL), R77.10 (EOL), R77.20, R77.30 (EOL)
OS	Gaia
Platform / Model	All
Date Created	30-Aug-2015
Last Modified	12-Sep-2019

Symptoms

Downloading a package via CPUSE fails with the following error:
Bad or slow connection to the Check Point Cloud. Make sure your basic network settings are correct and that your FW policy allows traffic to pass
Ping from Gaia machine to server dl3.checkpoint.com is stable and successful, and there is no high latency.

Cause

Gaia CPUSE is unable to access the Check Point Cloud servers on TCP port 80 and/or TCP port 443.

Solution

Note: To view this solution you need to Sign In .