Support Center > Search Results > SecureKnowledge Details
User is sometimes asked to re-authenticate when accessing web application in Mobile Access Portal
Symptoms
  • User is sometimes asked to re-authenticate when accessing web application in Mobile Access Portal.
  • Comparing traffic captures when Mobile Access blade is enabled and disabled shows that one of the cookies being passed via LAN is not being passed when Mobile Access blade is enabled.
  • httpd.log file shows:
    [APACHE] [CVPN_INFO] Cvpn::WebHandler::filterCookiesByPath: Current cookie name is (<cookie>), path is (/).
    But this line does not appear right after it:
    [APACHE] [CVPN_INFO] Cvpn::WebHandler::filterCookiesByPath: this cookie should be used for this request.
  • When searching for the cookie in httpd.log file, the cookie has trailing whitespaces.
Cause

The cookie is not forwarded to the internal server because of mismatch, as a result of trailing whitespace in the cookie.


Solution
Note: To view this solution you need to Sign In .