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No TCP/UDP ports are allocated for a MUH user on Identity Awareness Gateway
Technical Level
Solution ID
sk107192
Technical Level
Product
Identity Awareness
Version
R77.20, R77.30 (EOL)
OS
Gaia, SecurePlatform 2.6, IPSO 6.2, Crossbeam XOS
Platform / Model
All
Date Created
13-Aug-2015
Last Modified
04-Mar-2019
Symptoms
MUH user randomly is not able to reach any resources, although Terminal Servers Identity Agent shows that MUH user was authenticated and a list of TCP/UDP ports was defined in the Terminal Servers Identity Agent.
SmartView Tracker log shows that user's connection was dropped because no user was identified.
Output of "pdp monitor user <User_Name>" command on Identity Awareness Gateway shows that no TCP / UDP ports were allocated for the involved MUH user: