No TCP/UDP ports are allocated for a MUH user on Identity Awareness Gateway
||Gaia, SecurePlatform 2.6, IPSO 6.2, Crossbeam XOS
|Platform / Model
MUH user randomly is not able to reach any resources, although Terminal Servers Identity Agent shows that MUH user was authenticated and a list of TCP/UDP ports was defined in the Terminal Servers Identity Agent.
SmartView Tracker log shows that user's connection was dropped because no user was identified.
Output of "pdp monitor user <User_Name>" command on Identity Awareness Gateway shows that no TCP / UDP ports were allocated for the involved MUH user:
Tcp Ports: -
Udp Ports: -
Client Type: Terminal Server Identity Agent
Authentication Method: Trust
Connect Time: ...
Next Reauthentication: ...
Next Connectivity Check: -
Debug of PDPD daemon ('
pdp debug set all all') on Identity Awareness Gateway shows:
[SESSION (TD::All)] pdp::PDPSessionManager::getSession: session_id: (seesion_id) not found in cache. checking in storage
[PEPC (TD::Events)] pdp::PepcSessionAdapter::adaptMultiHostUserSession: tcpPorts:
[PEPC (TD::Events)] pdp::PepcSessionAdapter::adaptMultiHostUserSession: udpPorts:
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