Support Center > Search Results > SecureKnowledge Details
Check Point Mobile Access support for Windows 10
Solution

Schedule:

This is the current state of Mobile Access support in Windows 10 and the plans to complete it:

Note: The schedule provided below is subject to modifications. For most up-to-date information, revisit this page, or sign up for RSS feed regarding this solution (at the top).

  Internet Explorer 11 Microsoft Edge Firefox Chrome
Mobile Access Portal Supported Supported Supported Supported
SSL Network Extender (SNX) Network Mode Refer to Hotfix #1 Not Supported (1) Supported Partially Supported (2)
SSL Network Extender (SNX) Application Mode Supported Not Supported (1) Supported Partially Supported (2)
Endpoint Security On Demand (ESOD) Compliance Scanner Refer to Hotfix #1 Not Supported (1) Refer to Hotfix #1 Partially Supported (3)
Endpoint Security On Demand Secure Workspace (SWS) Refer to Hotfix #1 Not Supported (1) Refer to Hotfix #1 Partially Supported (3)

Notes:

  1. Please refer to sk113410 - Mobile Access Portal and Java Compatibility that outlines Check Point's plan to deliver new Mobile Access Deployment Agent technology.
  2. SSL Network Extender support for Chrome:
  3. Endpoint Security On Demand support for Chrome:

 

Hotfix availability:

Target Hotfix
R80.20 For a Hotfix for R80.20, please refer to sk113410.
R80.10

For a Hotfix for R80.10, please refer to sk113410

R77.30 Hotfix for R77.30 GA only can be downloaded directly from this article - refer to "Hotfix #1" below.
Important Note: Installation of Jumbo Hotfix Accumulator for R77.30 Take_75 (and above) on top of R77.30 GA with "Hotfix #1" (R77_30_hf_base_195) will fail due to missing fixes in the Jumbo Hotfix Accumulator. Customers are requested to wait for integration of ESOD and SWS support for Windows 10 into the Jumbo Hotfix Accumulator (this note will be updated accordingly).
R77.20
R77.10 and lower For any supported version, contact Check Point Support to get this Hotfix.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification, please collect CPinfo files from the Security Management Server and Mobile Access Gateways involved in the case.
SMB appliances
600 / 700 / 1100 / 1200R / 1400

Fixed in R77.20.40 for all locally managed devices, starting from R77.20.11.

Note:

  • This is not supported on IE8 and browsers over OSX.
  • To successfully connect to remote access through SNX, a desktop must have JAVA installed.
R77.30 and lower with any existing hotfixes If any hotfixes are currently installed on the target machine, then for any supported version contact Check Point Support to get this Hotfix.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification, please collect CPinfo files from the Security Management Server and Mobile Access Gateways involved in the case.

 

Hotfix installation instructions:

In order to download these hotfix packages you will need to have a Software Subscription or Active Support plan.

  • Show / Hide installation instructions for Hotfix #1 - support for Internet Explorer 11, Firefox and Chrome (builds lower than 45)
    1. Hotfix has to be installed on Mobile Access Gateway.

      Note: In cluster environment, this procedure must be performed on all members of the cluster.
    2. Download this hotfix package to your computer.

    3. Transfer the hotfix package to the Mobile Access Gateway (into some directory, e.g., /some_path_to_fix/).
    4. Unpack and install the hotfix package:

      [Expert@HostName]# cd /some_path_to_fix/
      [Expert@HostName]# tar -zxvf Check_Point_R77.30_Linux_sk107132.tgz
      [Expert@HostName]# ./UnixInstallScript

      Note: The script will stop all of Check Point services (cpstop) - read the output on the screen.
    5. Reboot the Mobile Access Gateway.

    UnInstall Instructions:

    Note: In cluster environment, this procedure must be performed on all members of the cluster.

    1. Download and unpack the hotfix package (refer to the "Installation instructions" above) above).
    2. Run the installation script with "-u" flag:
      [Expert@HostName]# ./UnixInstallScript -u
    3. Reboot the Mobile Access Gateway.

 

Related solutions:

 

Revision History:

Show / Hide article revision history
Date Description
25 May 2017
  • Added R80.10 version to the article
01 Apr 2017
  • Improved the design of this article
29 June 2016
  • "Hotfix availability" section - updated the ETA of integration into R77.20 Jumbo Hotfix Accumulator from March 2016 to Q3 2016
10 Apr 2016
15 Mar 2016
  • "Schedule" section - updated the times in the notes about proper support from Q1 2016 to Q2/Q3 2016
25 Feb 2016
  • "Hotfix availability" section - updated the ETA of integration into Jumbo Hotfix Accumulators from Feb 2016 to March 2016
10 Feb 2016
13 Jan 2016
04 Jan 2016
17 Dec 2015
  • Updated notes about proper support from "planned for Q4 2015" to "planned for Q1 2016".
30 Nov 2015
23 Nov 2015
04 Oct 2015
  • "Hotfix availability" section - added clarifications
27 Sep 2015
  • "Hotfix availability" section - added clarifications
03 Sep 2015
  • Added "Hotfix #1"
10 Aug 2015
  • "Related solutions" section - was added as a new section
04 Aug 2015
  • Added a new note about SSL Network Extender Network Mode support in Chrome (sk106021)
03 Aug 2015
  • Updated a note about SSL Network Extender Network Mode support in Internet Explorer 11
02 Aug 2015
  • First release of this document
Applies To:
  • 01741975 , 01811969 , 01826267 , 01811958 , 01811956 , 01827887 , 01811964 , 01826091 , 01827270 , 01811963 , 01866679 , 01811957
  • 01281853
  • 00893066 , 01293972 , 01396838 , 01322548 , 01013933 , 01280147 , 01088030 , 01780359 , 01277999 , 01306045 , 01293973 , 01418332 , 01227825 , 01718569 , 01776720 , 01221649 , 01168834 , 01821996 , 01721715 , 01524000 , 01376279

Give us Feedback
Please rate this document
[1=Worst,5=Best]
Comment