Incorrect update of the boot loader.

Notes:

• This issue only affects upgrades, not fresh installs.
• If you want to upgrade from R75.47 to R77.30, using the CLI, you have to do an intermediate upgrade. (The user first should upgrade from R75.47 to a newer version such as R77.10, and then he would be able to use the "R77.30 Gaia Upgrade package from R77, R77.10, R77.20 on HP Open Servers using CLI and SmartUpdate" package to do a CLI upgrade.)

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Follow these steps:

• If you already upgraded the machine to R77.30 Gaia OS and wish to recover:

  1. To fix the boot loader corruption, follow sk100287 - During boot, machine enters the GRUB command prompt.
  2. If you do not have access to GRUB prompt, follow sk92591 - Fixing corrupted GRUB on Check Point appliance.

  Once the boot loader has been recovered, the machine should load as R77.30 with all the configuration the customer had, exactly as expected after a successful upgrade process.

• If you plan to upgrade the machine to R77.30 Gaia OS, then use the following packages:

  • R77.30 Gaia Upgrade package from R77, R77.10, R77.20 on HP Open Servers using CLI and SmartUpdate
  • R77.30 Gaia Upgrade package from R75.4x, R75.40VS, R76 for SecurePlatform and Gaia on HP Open Servers using WebUI and SmartUpdate

 

Affected machines:

• Check Point IAS appliances D2
• Check Point IAS appliances D6
• Check Point IAS appliances D8
• HP ProLiant BL460c G6
• HP ProLiant BL460c Gen8
• HP ProLiant DL165 G7
• HP ProLiant DL320e Gen8 v2
• HP ProLiant DL360 G5
• HP ProLiant DL360 G7
• HP ProLiant DL360p Gen8
• HP ProLiant DL380 G5
• HP ProLiant DL380 G7
• HP ProLiant DL380p Gen8
• HP ProLiant DL385 G2
• HP ProLiant DL385 G5
• HP ProLiant DL385 G6
• HP ProLiant DL580 G4
• HP ProLiant DL585 G2

If you are not sure whether your machine uses CCISS driver, then you can verify that by running "ls -l /dev/cciss/" command - if output shows folders with devices, then this machine is affected.