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ActiveSync users get authentication pop-ups every few minutes after upgrading to R77.30
Technical Level
Solution ID
sk106607
Technical Level
Product
Mobile Access / SSL VPN
Version
R77.30 (EOL)
OS
iOS, Android
Platform / Model
Mobile Devices
Date Created
25-Jun-2015
Last Modified
05-Sep-2016
Symptoms
After upgrading the Security Gateway to R77.30, users get authentication pop-ups every few minutes while using ActiveSync.
Cause
The pop-ups occur due to a 401 Unauthorized response that was forwarded to the mobile. The Security gateway tried to authorize that request but failed in authorization and returned a "401" to the user.
