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ActiveSync users get authentication pop-ups every few minutes after upgrading to R77.30
| Solution ID |
sk106607 |
| Product |
Mobile Access / SSL VPN |
| Version |
R77.30 |
| OS |
iOS, Android |
| Platform / Model |
Mobile Devices |
| Date Created |
25-Jun-2015
|
| Last Modified |
05-Sep-2016
|
Symptoms
- After upgrading the Security Gateway to R77.30, users get authentication pop-ups every few minutes while using ActiveSync.
Cause
The pop-ups occur due to a 401 Unauthorized response that was forwarded to the mobile.
The Security gateway tried to authorize that request but failed in authorization and returned a "401" to the user.
Solution
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