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ActiveSync users get authentication pop-ups every few minutes after upgrading to R77.30
Symptoms
  • After upgrading the Security Gateway to R77.30, users get authentication pop-ups every few minutes while using ActiveSync.
Cause

The pop-ups occur due to a 401 Unauthorized response that was forwarded to the mobile.
The Security gateway tried to authorize that request but failed in authorization and returned a "401" to the user.


Solution
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