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"This notification page has expired" error in UserCheck page when a user tries to download the original file that was blocked by Threat Extraction Technical Level
Symptoms
  • "This notification page has expired. You can safely close the page or" error in UserCheck page when a user tries to download the original attachment 7 days after receiving the original e-mail, although the Threat Extraction is configured to keep the original attachments for more than 7 days.

    Example:

  • Attachment file still exists in /var/log/scrub/repository/ on Threat Extraction Gateway.

  • The original mail can be retrieved by running the following command on the Security Gateway: scrub send_orig_email <email_id or reference_number> all.

    The Email ID or reference number can be retrieved from the incident log.
Solution
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