Terminal Servers Identity Agent (MUH Agent) shows its status as "Disconnected"

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk105723
Technical Level
Product	Identity Awareness
Version	R75 (EOL), R76 (EOL), R77 (EOL), R77.10 (EOL), R77.20 (EOL)
Platform / Model	All
Date Created	20-Apr-2015
Last Modified	02-May-2016

Symptoms

Terminal Servers Identity Agent (MUH Agent) shows its status as "Disconnected".

Kernel debug '(fw ctl debug -m fw + crypt') on Identity Awareness Gateway shows:

;get_cptls_default_params_id: failed with params: 0xXYZ, 0x0, 0x0
;vm_mux_cpas_generic_read_handler: get_cptls_default_params_id failed;
;vm_mux_cpas_generic_read_handler: get_cptls_params_id succ with id=0x0;

Cause

Problem with Internal CA certificate in the Identity Awareness Gateway object.

Solution

Note: To view this solution you need to Sign In .