Temporary short traffic outage on Check Point appliance running Gaia OS when viewing "Hardware Health" page in Gaia Portal

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Technical Level

Solution ID	sk105563
Technical Level
Product	Quantum Security Gateways, Endpoint Connect, Quantum Spark Appliances
Version	R75.40 (EOL), R75.40VS (EOL), R75.45 (EOL), R75.46 (EOL), R75.47 (EOL), R76 (EOL), R77 (EOL), R77.10 (EOL), R77.20 (EOL), R77.30 (EOL), R80.10 (EOL)
OS	Gaia
Date Created	06-Apr-2015
Last Modified	03-Mar-2019

Symptoms

Temporary short traffic outage on Check Point appliance running Gaia OS when viewing and clicking one of the options in Gaia Portal - "Maintenance" section - "Hardware Health" page.
/var/log/messages file shows (while working with "Hardware Health" page) a failure related to hardware monitoring and that the CONFD daemon and then ROUTED daemon were restarted.

Example:
xpand[PID1]: hw_monitor_get_proc: failed to send query select avg(sensor_reading) from hwmonitor where sensor_name == 'VCore' and time_stamp >= '2015-03-20 09:33:19' and time_stamp < '2015-03-20 09:35:19' xpand[PID1]: avg not updated yet nIndex+11 != avgIndex 0 pm[PID2]: Reaped: confd[PID4] pm[PID2]: Scheduled confd for +1 secs pm[PID2]: Restarted /bin/confd[PID5], count=1 ... ... ... pm[PID2]: Reaped: routed[PID6] pm[PID2]: Scheduled routed for +1 secs pm[PID2]: Restarted /bin/routed[PID7], count=2 routed[PID7]: Start routed[PID7] version routed-...

Cause

If MONITORD daemon (responsible for hardware monitoring) is currently not running for some reason, then CONFD daemon (responsible for Gaia Database and Gaia Configuration) is incorrectly restarted when working with "Hardware Health" page.

When CONFD daemon is starting, by design, it will restart any currently running ROUTED daemons (by sending a TERM signal). It is done to avoid issues with Clish if ROUTED has been running prior to CONFD (issues like returning invalid results for routing-related commands like "show route").

Solution

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