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Downloading Database updates fails when Security Management server is down
Symptoms
  • Configuration: The Gateway is configured to download Anti-Virus database updates from the local Security Management Server. If the Security Management is unavailable, gateway should directly download updates from Check Point's remote website:



    Problem: When the Security Management server is down, updates fail with reason "AV engine (kav) failed to install update (exit=29: Connection has been closed by remote host)"

  • cpd debug shows

    [CPD]...[DATE TIME] AVSU_KSS_launch_KU2D_th: CpProcessWait() exited, rc=29
    [CPD]...[DATE TIME] AVSU_KSS_launch_KU2D_ml: start
    [CPD]...[DATE TIME] exit=29: Connection has been closed by remote host
Cause

Gateway still tries to reach the Security Management rather than Check Point's web site, due to an incorrect value assigned to the <Url> field in /opt/KAV/settings.xml: http://127.0.0.1:7800 instead of http://kav8.zonealarm.com


Solution
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