SMTP server blocks 'HELO localhost' message for SmartEvent reports sent by mail

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Solution ID	sk105279
Product	SmartEvent / Eventia Analyzer
Version	R77.20, R77.30, NGSE
Platform / Model	All
Date Created	19-Mar-2015
Last Modified	15-Aug-2016

Symptoms

When using send report by mail ('Reports' tab -> Report name -> Manage -> Email Setting -> Send By Mail), the SmartEvent sends 'HELO localhost' and gets blocked by the SMTP server.

Example:

[Expert@gw]# telnet MailServer 25
Trying <MailServer IP address>
Connected to MailServer.
Escape character is '^]'.
220 MailServer ESMTP ready.
HELO localhost
250 MailServer Hello user.domain.net [<IP address>]
mail from: 'someone@domain.com'
250 OK
rcpt to: 'somebody@domain.com'
550 Invalid HELO string (localhost)
Connection closed by foreign host.

Solution

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