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"pep show user query cid IP_Address_of_Terminal_Server" command does not show any identities when Identity Agent is installed on Terminal Server / Citrix Server
Symptoms
  • Output of command 'pep show user query cid IP_Address_of_Terminal_Server' does not show any identities when Identity Agent is installed on Terminal Server / Citrix Server.

  • The identities and users' actions/browsing are not shown in the $FWDIR/log/pepd.elg file on the Security Gateway.

  • Output of command 'pep show user all' correctly shows identities.

Cause

The pep show user query cid command relies on the key for Multi-User Host (Identity Agent) sessions, which consists of <IP_ADDRESS, SESSION_ID>. If "Session_ID" is missing, this command will not show any identities.

Note: The pep show user all command relies only on IP Address.


Solution
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