Backup from Gaia OS to FTP server fails if user name is defined as "Domain\User"

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk104105
Technical Level
Product	Quantum Security Gateways, Quantum Security Management, Multi-Domain Security Management
Version	R77 (EOL), R77.10 (EOL), R77.20, R77.30 (EOL), R80 (EOL), R80.10 (EOL), R80.20
OS	Gaia
Platform / Model	All
Date Created	07-Jan-2015
Last Modified	16-Apr-2019

Symptoms

Backup from Gaia OS to FTP server fails if user name is defined as "Domain\User".
Traffic capture during backup shows that Gaia machine sends "DomainUser" to the FTP Server instead of "Domain\User", which causes the authentication on FTP Server to fail.

Cause

Backslash "\" character in user name used for backup (e.g., Domain\User) is not saved in Gaia Database when creating a backup.

Solution

Note: To view this solution you need to Sign In .