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Backup in SecurePlatform WebUI / Gaia Portal via FTP fails with 'User name contains illegal characters' error Technical Level
Symptoms
  • Backup in SecurePlatform WebUI / Gaia Portal via FTP fails with 'User name contains illegal characters' error.

  • /var/CPbackup/log/backup_logs.elg shows:
    • User name contains illegal characters. Package was not transferred
    • Failed to transfer the package to the remote servers: IP_ADDRESS
Cause

User account contain one or more forbidden characters.

The following characters are not allowed in the user name:

  • backslash "\"
  • underscore "_"
  • at "@"
  • period "."
  • hyphen "-"

Solution
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