SmartView Monitor shows "no data" in tunnel information under "Tunnels on gateway" for R77.20 / R77.30 gateways using Traditional Mode VPN

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Solution ID	sk104103
Product	SmartView Monitor, IPSec VPN
Version	R77.20, R77.30
OS	Gaia, SecurePlatform 2.6, IPSO 6.2
Platform / Model	All
Date Created	18-Jan-2015
Last Modified	23-Jan-2017

Symptoms

SmartView Monitor shows "no data" in the tunnel information under "Tunnels on gateway" for R77.20 / R77.30 gateways using Traditional Mode VPN

Cause

GUI debugs shows that the transmission of the data from the R77.20 / R77.30 Security Gateway to the Security Management is working. However, there is an empty field:

The second field (peer name) is empty.

In the gateway's table "peers_names", can see that information is missing.

This will generate the following errors in the debugs:

;get_link_info: link probing mechanism for outgoing traffic is disabled;
;ld2_get_wto_ttl_aggr: d=339 lp=DAG_ID_to_IP tuple=<...>;
;ld2_get_wto_ttl_aggr: table empty;
;ld2_get_wto_ttl_aggr: d=338 lp=ATLAS_ROBO_Objects tuple=<...>;
;ld2_get_wto_ttl_aggr: table empty;
;ld2_get_wto_ttl_aggr: d=379 lp=peers_names tuple=<...>;
;ld2_get_wto_ttl_aggr: table empty;
;ld2_get_wto_ttl_aggr: d=340 lp=DAG_IP_to_ID tuple=<...>;
;ld2_get_wto_ttl_aggr: table empty;

Solution

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