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How to uninstall Endpoint Security Client in SafeMode Technical Level
  • FDE blade is stuck in "Waiting for Policy" stage
  • When trying to uninstall the client, following error appears:
    Error 27118.FDE must finish deployment before it can be uninstalled
  • When uninstalling a client through Control Panel or command prompt, a black box with file path "...EFR/ARCleaner.exe" will appear, stay open for a period of time, uninstallation dialog box will close, but client will still be installed and running.
Starting in Enterprise Endpoint Security E80.84 Windows Clients, it is possible to uninstall the Endpoint Security Client when it is in one of the following states:
  • User Acquisition
  • Waiting for Policy
  • Deliver Recovery File
  • Waiting for Restart
For versions prior to E80.84, you can use the following procedure:

Important: First try sk118152 - "Error 27118.FDE must finish deployment before it can be uninstalled" when trying to uninstall Endpoint Security Client. The procedure in sk118152 usually works.

If sk118152 does not resolve the issue, proceed as follows:

  1. Open a Command Line "as Administrator"

  2. Run the following command:

    REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"

  3. Boot the machine into Safe mode (without Network).

  4. In Safe mode, open a Command line "as Administrator".

  5. Run the command: net start msiserver

  6. Wait until the following message appears: The Windows Installer service was started successfully.

  7. Go to 'Control Panel > Programs and Features'.

  8. Select 'Check Point Endpoint Security' and press 'Uninstall'.

  9. When password prompt appears, enter the Endpoint Security Client uninstallation password

  10. Follow the instructions displayed on the screen.

Note: Windows 10 (E80.62/EP6.0): Test the procedure in sk118152 first.

Related Solution:

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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