Support Center > Search Results > SecureKnowledge Details
SSO fails but Mobile Access shows credentials were saved Technical Level
Symptoms
  • SSO fails but Mobile Access shows that credentials are saved.
  • cvpnd.elg shows the following:
    Cvpn::SessionManager::getSessionByCookie: get session FAIL because session cookie empty
    Cvpn::AuthrManager::authorizePortal: Request denied. SessionID: 
    Cvpn::SessionManager::getSessionByCookie: get session FAIL because session cookie empty
    Cvpn::SessionManager::updateClientIpAddress: Session is NULL
Cause

SSO fails because Mobile Access does not recognize the URL of the web form for the targeted web application (I.E. Citrix, OWA).


Solution
Note: To view this solution you need to Sign In .