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"CPUSE requires a valid license for downloads and updates" message in Gaia Portal
Symptoms
  • "CPUSE requires a valid license for downloads and updates. The trial license is currently active and will expire on DD-MMM-YYY HH:MM:SS" message in Gaia Portal ('Upgrades (CPUSE)' pane / 'Software Updates' pane - 'Status and Actions' - "Important Messages" section at the top).

    Example:

  • The option 'Automatically download Contracts and other important data (Recommended)' is enabled in 'Global Properties' per sk94508.

  • Debug of Gaia Software Updates Agent daemon (per sk92449) shows in /opt/CPInstLog/DeploymentAgent.log:
    DEBUG: The user has not authorized downloads, not performing update.

  • When in the WebUI the below message is presented stating: Error: Your currently installed license is not entitled to receive updates from CheckPoint download center. Contact CheckPoint Account Services for Assistance.
Cause

CPUSE process (DAservice) is not authorized to perform updates.


Solution
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