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Push Notifications are not received on the mobile phones due to IPS protection "Secure Socket Layer (SSL) v3.0"
Symptoms
  • Push Notifications are not received on the mobile phones.
    (Push Notifications is a new feature introduced in R77.10 to provide instant notifications to mobile devices for incoming e-mail and calendar events)

  • The $FWDIR/log/pushd_failed_posts file on Mobile Access Gateway shows errors similar to these:

    • cloud returned errorCode 15
    • Authentication error occurred (CLOUD_ERROR) 35
Cause

The connection to the End User cloud is not enforced to be TLS1.

Issue is caused by the IPS protection "Secure Socket Layer (SSL) v3.0" that protects customer environments from sk102989 (Check Point response to the POODLE Bites vulnerability (CVE-2014-3566)).


Solution
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