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Policy installation onto 1100 appliance from SmartProvisioning fails with "CPRID error #1" or "CPRID error #2" Technical Level
Symptoms
  • Policy installation onto 1100 appliance from SmartProvisioning fails with "CPRID error #1" or "CPRID error #2"

  • Policy installation succeeds when enabling debug of SFWD daemon on the 1100 appliance (per sk86321).

  • Debug of SFWD daemon (per sk86321) during policy installation from SmartProvisioning shows:

    get_list_from_masters: get_list failed
    Cannot get IPs with get_ips_list_from_masters() [smart-center-servers.properties]
    
                    
            
Cause

Security Management server is behind NAT and represented by a dummy object.

When managing 1100 gateways, Security Management server's NAT IP should not be represented by dummy objects.


Solution
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