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"Reset to factory defaults" option on 4800 and 12200 appliances running R77.20 is not working Technical Level
  • When selecting the "Reset to factory defaults - R77.20" option, the following error message is printed:
    Selected:  Reset to factory defaults - Gaia R77.20
    Error 15: File not found
    Press any key to continue...

An incorrect entry in the /etc/grub.conf file prevented loading the correct kernel image.

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