Sync with User Center fails with "Internal Error: Failed to complete licensing information operation"
||Security Management, Multi-Domain Management, SmartConsole / SmartDashboard, User Center
||R77, R77.10, R77.20
|Platform / Model
Sync with User Center in SmartDashboard (per sk94064) fails with "
Internal Error: Failed to complete licensing information operation".
Debug of FWM daemon (per sk86186) shows that license information was not recognized on User Center:
:note ("Checking sync status on User Center...")
cpmi_send_reply_session: sending reply 1246 (length 0x98) on session 0x100ea320
opsec_send_datagram_e: SESSION ID:3 is sending DG_ID=3 DG_TYPE=0xf01(???)
data from handler=
:note ("Synchronization failed. License information was not recognized by User Center. Please try again or contact technical support")
CSUCollectLicensesInfoHandler::create_and_send_reply: sending 'Synchronizing license information with User Center...' to client side
CSUCollectLicensesInfoHandler::create_and_send_reply: sending 'Checking sync status on User Center...' to client side
CSuStateCollectDataFileCopy::sendFiles: No license info was accepted by User Center - check result_file.xml (response status: FAILURE)
CSUCollectLicensesInfoHandler::create_and_send_reply: sending 'Synchronization failed. License information was not recognized by User Center. Please try again or contact technical support' to client side
Debug of FWM daemon (per sk86186) shows in some cases that the connection is canceled due to a time-out limit:
cpmi_send_set: sending large reply for query-objects on session=0xad060b0, id=22, last=1
cpmi_send_reply_session: sending reply 22 (length 0x162e8) on session 0xad060b0
opsec_send_datagram_e: SESSION ID:7424 is sending DG_ID=7424 DG_TYPE=0xf01(???)
fwasync_connbuf_realloc: Connection buffer overflow. Cannot allocate 2060529 bytes of memory. Limit is 2000000.
fwasync_conn_pre_send_check: Internal error. Failed to enlarge connection buffer.
- $FWDIR/conf/SMC_Files/SU/results_file.xml file on the Security Management Server contatins NULL signature.
- Connection timeout on the Security Management Server is not enough.
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