Identity Agent on Mac OS X does not connect automatically on start-up
This is an expected behavior.
In order to configure the Identity Agent to connect automatically on start-up, you need to configure the SSO for Identity Agent. Refer to Identity Awareness Administration Guide (R75, R75.20, R75.40, R75.40VS, R76, R77).
If Kerberos is not used, then contact Check Point Support to get a Hotfix for this issue. A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix. For faster resolution and verification please collect CPinfo files from the Security Management and Security Gateways involved in the case.
Code was improved: By design, if the auto connect does not work / fails, a reconnect procedure will be executed in 30 seconds. The reconnect logic was changed to be identical to auto connect logic.
Hotfix consists of two parts:
- Hotfix for Identity Awareness Gateway
- Improved Identity Agent for Mac OS X
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.
This solution is about products that are no longer supported and it will not be updated