Support Center > Search Results > SecureKnowledge Details
Login to an external SmartLog server GUI with MDM accounts fails with 'Authentication failed' error
  • The authentication fails when logging into the external SmartLog server with Multi-Domain server user accounts.

  • Authentication with the SmartLog server local accounts works as expected.

  • Debug of FWM daemon on the SmartLog server (per sk86186) shows:

    authenticate_ticket: bClientWithoutAdmin = 0.
    authenticate_ticket: check if administrator exist in the database.
    fwa_db_init: called.
    fwa_db_init: closing existing database.
    do_links_getver: strncmp failed. Returning -2.
    authenticate_ticket: Administrator doesn't exist anymore in the database.
    fwm_cpmi_auth_handler: Failed to authenticate due to wrong ticket
Note: To view this solution you need to Sign In .